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Booking & Cancellation Policy

Life can be a real pain at times, and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the employee that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.
We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.
 
When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.
 
So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policy where we deem necessary.
 
We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.
 
 
  1. All existing clients will be required to leave credit card/debit card details to secure future appointment along with a micro deposit. If no credit card can be obtained, a 50% advanced deposit for cuts or $100 advanced deposit for colour must be paid to secure the appointment.
  2.  All no-show clients, and cancellations within 48 hours of the appointment may incur a $100 fee for colour appointments, or 50% fee for haircuts.
  3.  We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply if they cannot be moved to a later appointment.
  4.  All no-show and late cancellation clients will be required to pay a deposit for all future appointments at Valley Hair Agency, and repeat offenders may be refused a future booking.
  5.  Booked services cannot be cancelled on arrival of appointment.
  6.  All clients will be sent a courtesy reminder message two (2) days prior to their appointment.
  7.  Our highly trained technicians provide professional results using the finest products available. Valley Hair Agency cannot guarantee lasting results unless you are using recommended home care products purchased from Valley Hair Agency or if you swim regularly.
  8.  As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Valley Hair Agency will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.
  9.  All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Valley Hair Agency.
  10.  Due to Victoria’s strict OH&S laws, all children under the age of 18 that are not receiving a service must remain seated  whilst in the salon. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us and it should be to you too.